Then when they refuse to pay for an onsite diagnosis and a reinstall we terminate their service contract. They refuse to pay for reinstall so we send a tech with Live Linux DVD and boot and show them all hardware working. I have clients all the time swear up and down there is no malware. I doubt that any of the hardware is bad only that the software is corrupted. It is VERY LIKELY Malware is interfering with the windows installer service. Try installing ALL 3 of the drivers I listed. There's a number of places that have drivers, includingĬan someone please advise me if this is the best driver? Any other insights would be appreciated. Then I used a restore point prior to the card-hub ceasing to work. A drive plugged into the second card 3.0 port also was not recognised. The 3.0 ones went first, then the 2.0 ones. It's been stable for nearly two years.Ī few weeks ago the hub ports started to cease functioning. When the card and hub were installed there were problems with the Renesas card driver, and for a while the card driver needed to be uninstalled and reinstalled. A USB 3.0 card was installed a few years ago, and a hub is plugged into that. The ports are USB 2.0, which is slow for larger file transfers, notably backups. The Dell has proved to be very reliable, no problems at all.
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